Interpretation and translation play an integral role in many industries across the globe. While facilitating communication across language barriers may be the primary function of translation and interpretation, their role in certain industries is more critical and important than in others. An example of such an industry is the healthcare industry, where interpretation is required to ensure error-free communication and correspondence with patients. Medical interpreters are responsible for ensuring this medical interpretation is carried out effectively and efficiently to establish communication between patients and healthcare workers.
But are these medical interpreters really necessary in hospitals?
The Importance of Medical Interpreters in Hospitals
A medical interpreter is needed in hospitals when it becomes necessary to translate key medical information between two parties speaking different languages. If a patient does not speak or understand the language of the doctor treating him, language assistance is required to ensure effective patient care.
Medical interpreters are necessary for hospitals and healthcare settings due to the following reasons:
- Ease of communication
The biggest advantage that medical interpreters lend to a hospital or medical facility is the ease of communication between people who do not speak the same language. Visiting a doctor for medical treatment can be a nerve-wracking experience for patients, and not speaking the same language could make it even worse. A medical interpreter acts as a bridge between a doctor and a patient, ensuring communication is established between them. From discussing the treatment plans and dietary needs of the patient to any subsequent treatment guidelines, a medical interpreter can significantly increase the chances of successful treatment.
- Unbiased communication
Medical treatments and procedures often involve conveying serious news to patients. In such cases, hospitals strongly discourage the involvement of bilingual relatives to communicate the news to patients. The reason is simple–relatives may knowingly (or unknowingly) convey the wrong information to the patient due to bias. A medical interpreter is an impartial individual who correctly conveys the correct information to the patient while sticking to the facts. Having an unbiased interpreter is important, as any misinformation or biased communication could have life-threatening consequences for the patient.
- Elimination of misinformation
Qualified medical interpreters possess the highest degree of language fluency and are trained to “read between the lines”. This means that they know when to be transparent and when to assist in the conversation to convey sensitive information to the patient. This reduces the risk of misinformation substantially, eliminating any misguidance, incorrect course of treatment as well as extra costs to patients and healthcare providers.
- Understands cultural nuances
A qualified and professional medical interpreter has a strong understanding of the cultural nuances and sensitivities that are part of society. When interpreting sensitive information about treatment, a medical interpreter picks up non-verbal cues such as gestures and postures, communicating information accurately and without any offense. This helps the patient and the healthcare provider fully understand each other, reducing the risk of misunderstanding a diagnosis and a treatment plan.
- Helps build trust
During the course of the COVID-19 pandemic, a huge number of cases came to light where medical interpreters had to convey sensitive information to patients and their relatives. A medical interpreter is important in such situations, as they eliminate any confusion between a patient and a healthcare provider. This helps to build trust between the patients and interpreters, and they start relying on him to convey sensitive information about treatment plans. Moreover, as these interpreters are trained to be impartial to any information, they correctly convey the sensitive parts of the diagnosis, thus building a bond of trust and faith between a patient and a doctor that is so necessary for a medical procedure.
- Addresses patient satisfaction
In a healthcare setting, there is nothing worse than struggling with an illness and having the doctor dismiss what the patient is feeling. A professional medical interpreter addresses these patient concerns with full understanding and compassion, allowing them to feel at ease and calm during the communication of a medical diagnosis or a treatment plan. In short, an interpreter becomes a “lifeline” to be seen, heard, and fully understood by a patient.
Limitations of Medical Interpreters
Although medical interpreters facilitate unbiased, correct, and factual information between a patient and a doctor, there are certain limitations to consider. Firstly, a medical interpreter must be an expert at interpreting and have credible qualifications to fully understand and convey information. Secondly, he should preferably have specialized expertise in an area of the medical field. For example, patients seeking consultation about cardiology would prefer medical interpreters who have knowledge and experience in that field. Lastly, medical interpreters must be aware of the health regulations and laws governing their jurisdiction to ensure proper communication of medical information between patients and healthcare providers.
The medical field is a highly specialized field that requires interpretation and translation services for communication between patients and healthcare providers. This is why it is necessary to have expert medical interpreters available in every hospital and medical facility.